We offer refund or exchange for wrong size, defective, or missing items.
Our refund & exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Buyers should contact us within 7 days after signing the items and email us with photos to support the claims. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyers are responsible for returning the items within 2 weeks signing the items at their own expense through registered mails telling us tracking number of the return package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Wrong size costumes
For wrong size costumes, we will make a new one for free once confirmed to be the error occured on our part. If it caused by wrong measurements buyers provided, we are not responsible for it and buyers will be charged for a new one at 10% discount off. If buyers only need alternation of the costume, buyers should send the costume back to us with the pastage back and return paid and we will alter the costume for free.